Rights of Users of this site.
Users shall enjoy all the rights recognized by the consumer protection legislation in force in the territory of Chile, and also those granted to them in these terms and conditions. The mere visit to this site where certain goods are offered does not impose any obligation on Users, unless they have unequivocally accepted the conditions offered by the Company, in the manner indicated in these terms and conditions.

Protection of your personal data.
The personal data provided by Users may only be used by the Company to perfect sales contracts, receive payments, and improve the information and marketing of products and services with Users, and may not be given to third parties not related to the Company. The User will always have the rights to information, rectification, and cancellation of their personal data in accordance with the law.

Product exchange and return.
The Consumer has the right to demand the exchange of a defective product or the refund of the price paid for it in case of failure, and to its legal or voluntary guarantees, in accordance with the law on consumer rights protection, by sending an email to hellosoyolivia@gmail.com

Right of withdrawal.
In sales made through this site, the Consumer may not withdraw from the contract entered into, unless this possibility is expressly contemplated in a specific offer.

Special obligations of the Company.
In sales made on this site, the Company will inform its email address and the technical means available to the User to identify and correct errors in sending or in their data; and, if the electronic document in which the contract is formalized is archived, how it will be accessible to the Consumer. These obligations will be understood as fulfilled by the User following the steps indicated on the site to make a specific purchase.

Payment methods that can be used on this site.
Unless a different form is indicated for specific cases or offers, the products offered on this site can only be paid with:
1. Bank credit cards enabled for consumption, issued in Chile. The use of said cards will be subject to the provisions of these Terms and Conditions and, in relation to their issuer, to what is agreed in the respective Opening Contracts and Use Regulations. In case of contradiction, what is expressed in the latter instrument will prevail;
2. Redcompra cards enabled for consumption, issued in Chile. The use of said cards will be subject to the provisions of these Terms and Conditions and, in relation to their issuer, to what is agreed in the respective Opening Contracts and Use Regulations. In case of contradiction, what is expressed in the latter instrument will prevail;
3. Bank debit cards enabled for consumption, issued in Chile. The use of said cards will be subject to the provisions of these Terms and Conditions and, in relation to their issuer, to what is agreed in the respective Opening Contracts and Use Regulations. In case of contradiction, what is expressed in the latter instrument will prevail;
Furthermore, in the case of bank credit and debit cards accepted on this site, aspects related to them, such as the date of issue, expiration, quota, blocks, etc., will be governed by the respective Opening Contract and Use Regulations, so that the Company will not be responsible for any of the indicated aspects. The site may indicate certain purchase conditions depending on the payment method used by the user.
4. Paypal: The use of said cards will be subject to the provisions of these Terms and Conditions and, in relation to Paypal, to what is agreed in the respective Opening Contracts and Use Regulations. In case of contradiction, what is expressed in the latter instrument.

Data validation for purchases on hellosoyolivia.cl
Due to security policies, in the event of any irregularity in the transactions made by Users through this site, the Company may contact Customers by telephone or email, in order to corroborate their data and try to prevent possible fraud. If contact with Customers cannot be established within twenty-four hours after the purchase on this site, the purchase order will be rejected.

Formation of consent in contracts entered into on the site.
On this site, the Company will offer Users certain goods, which may be accepted by them electronically, with the mechanisms that the site itself offers for this purpose. The acceptance of the offer by the User will be binding for the Company provided that it confirms the transaction, for which it will verify:
1. That, at the time of acceptance of the offer, it has the items in stock;
2. That the data registered by the Customer on the site matches those provided when making their acceptance of the offer;
3. That the payment method offered by the User is validated and accepted.
To inform the User of this confirmation, the Company must send a written confirmation to the same email address that the User registered when accepting the offer, or by any means of communication that guarantees due and timely knowledge by the Consumer, which will be indicated beforehand on the site itself. Consent will be understood as formed and the transaction will be binding for the parties from the moment said written confirmation is sent to the User, in the manner indicated and at the place where it was issued.

Product dispatch.
Products purchased on this site will be subject to the dispatch and delivery conditions chosen by the User and available on the site. The shipping location information is the sole responsibility of the User.
All products with the warning "Dispatch only in Metropolitan Region" cannot be dispatched to other regions.

Scope of offers contained on this site.
The prices offered will be available as long as they appear on the site. The Company may modify the information given on this site, including that related to merchandise, prices, stock, and conditions, at any time and without prior notice, until receiving an acceptance from the Consumer, which will oblige the Company, provided that said acceptance has been confirmed by it in accordance with the procedure indicated in the previous number.

Promotions.
In promotions consisting of the free or discounted delivery of a product for the purchase of another, the dispatch of the good that is delivered free of charge or at a discounted price will be made at the same place where the purchased product is dispatched. It will not be possible to participate in these promotions without jointly acquiring all the products included in them.

Responsibility for links.
The Company disclaims any responsibility for the information provided on other web pages linked to this site. The Company does not control or exercise any type of supervision when including the link on them, assuming that their contents comply with the current and applicable legislation in each case.
However, the use of links to other sites does not in any way imply responsibility for or appropriation by the Company of their content. The Company does not carry out any work with respect to the supervision or approval of the contents and information that are made on such pages. We advise visitors to act with caution and consult the terms and conditions set forth on said web pages. The Company will not be liable for damages that may be related to the operation, availability, and continuity of the linked sites.

Intellectual and Industrial Property.
The patterns, tutorials, video tutorials, downloadable material, texts, images, logos, distinctive signs, sounds, animations, videos, source codes, and other content included on this site are the property of the Company, or the Company has, where applicable, the right to reproduce them and, in that sense, constitute assets protected by current and applicable intellectual and industrial property legislation.
Any transmission, distribution, reproduction or storage, total or partial, of the contents stored on this site, is prohibited except with the prior and express consent of the owner thereof. However, Users may carry out the reproduction or storage of the contents of the site for their exclusive personal use, being expressly and strictly prohibited the reproduction of elements or contents of the site, carried out for profit or commercial purposes.

Jurisdiction and competence and applicable legislation.
Any controversy arising between Users and the Company in relation to the interpretation and fulfillment of these general terms and conditions, and to the purchases and sales that said parties enter into by virtue thereof, will be submitted to and resolved by the Ordinary Courts of Justice of Santiago, to whose jurisdiction and competence Users and the Company expressly submit. Likewise, for all legal effects that may be appropriate, these terms and conditions will be governed by the laws of the Republic of Chile that are applicable in each specific case.